https://www.jxmendel.com/new-index daily 1.0 2021-12-10 https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1543126788896-4EC8UC62Q8S0JJPXAU9E/PHC+Health+intervention+program.jpg Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1543128315552-RU0ND62A6MPMIALRECQL/OR+image.jpg Work - Three Brief Health care case studies • Endoscopic surgery — Product suite extension • Driving HMO membership renewal • Next-generation digital health intervention delivery https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1543801369213-URW7ES81SS8XTBJQCUNB/Endoscopic+Product+Suite+Extension.jpg Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1543110088644-9SRYNY0CEEPMHDMLMC7F/HMO+Memberhship+Renewal+Experience.jpg Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1543813657468-31IZBTG0Y79DZ3N29EFD/Consumer+electronics.jpg Work - Two Brief case studies • Samsung next-generation home appliances Kitchen, laundry and ranges • Mobile phone product design language Needs & aesthetics derived from research https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1544571009542-AHRLBAW9DH3H1L2I18OX/Product+Design+Language_mobile+phones.jpg Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1544492178067-ZDEDJJZOVC72WSOX1RP3/Next+Generation+Home+appliances.jpg Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1544647993711-EMA5LL6PE6AL2WR5DDJ4/Consumer+financial+planning+tools_lifestages.jpg Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618612382277-XG7YG1BICIGVVFCF4UL4/AP+Sticky+wall.png Work - Two brief Case studies • Financial resources & decision tools tailored to advisors, investors and wholesalers in their preferred channels • Consumer digital financial planning tools that are life stage and event configurable https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1544647958684-UQTRZ7MIRZK40ZKAJWTV/Financial+Advisor+tools_roadmap.jpg Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618603378071-L5J12O4GKP6EBMBTD3G5/Solutioning+framework.png Work Solution thought-starters mapped to stages of the member experience across channels. https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618588924549-2DR238AG6E46DL05H0HK/Jmap+wall+png.png Work - enabling cross channel, mobile pharma payments Identifying opportunities to increase efficiency in pharmacy payment systems and improve the experience of health plan members across pharmacy channels https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618596140929-6XVOT4FC5WR39MF6TAL2/Screen+Shot+2021-04-16+at+11.01.55+AM.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618595754433-YM4JQVDJW6ZC8NSU4SZ2/Screen+Shot+2021-04-16+at+10.55.26+AM.png Work Member journey across mail-in, phone-in and online reordering. https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618586228192-UFJYK21733D0IJRQOIZ6/Rx+ethno+jpg.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1625165670779-W17Y3S99ONTZYKZ7PUP6/Kaiser+Rx+Personas.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618594362998-8YK5UXKKVY9K6MCHYBE8/Outpatient+persona_cost_time_accuracy.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618598987602-CIONN8V73LRC5DO76YS2/Member+actions_Ops+jmap+excerpt.png Work Journey map detail https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618607450905-HP9QKNG0763IVAN684HO/Next+steps+diagram.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618858279459-DIWBOQOBJCHSD0LKMOHD/Screen+Shot+2021-04-19+at+11.49.51+AM.png Work Excerpt from a Coach persona https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618705218643-HZB9EY06RDBD3VH9MGPO/Care+Team+barriers_close+in.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618717828798-EA0J5GD1VZJ46N52ZKJ8/Care+Team+Portal+UI+design+copy.png Work Wireframe mock up for a page in the new Coaching Portal https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618707459598-PTE2FY6IZXRORQO381LZ/CTP+Supervisor+concepts.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618707161078-P820ROYRC2Y8WUMZGAJB/Concepts+by+stages_2.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618715522016-X3DP83L42L3F3CV9T7OJ/Prioritized+feature+list.png Work Features in the list were scored and prioritized for the initial release https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618700751261-1HND4YPNSZ8PXEOQQVA6/Coach+home+offices+composite_2.png Work Coaches deliver behavioral interventions via Telehealth from their home offices https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618707355021-1ZT0FGSGJ3B53H2DNII0/CTP+concepts.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618764215608-M7SHHU2UAZQZL8JY4F72/Front+page+CTP+image.png Work - coaching platform for delivering behavioral health interventions A next-generation clinical platform for remote intervention delivery and case load management paved the way to scale the coaching practice to meet patient demand. https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618714970143-YX464XQVGH092OCBHXQX/Workshop+image.jpeg Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618716194657-ZRNXZSIMYI9A7J4X1ZL8/Feature+prioritization.png Work Scoring features against company value drivers https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618706924720-I4ITPHNM3R8ATCCSSQVU/Coach+activities_close+in.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618718819089-I1N7GY5UJLZM3899GFOS/Screen+Shot+2021-04-17+at+9.04.05+PM.png Work A feature use case example https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618956830659-E1MV3Q20T3I0YEFIZIGM/Screen+Shot+2021-04-20+at+3.13.40+PM.png Work The One Team approach was predicated on integrating 3 discipline perspectives https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618966777438-B51N2I5SATZFUNN6YDEL/NPT+causes_circles+small.png Work Root causes of NPT https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1619018869621-GG6NSCSSMZ7YAM07DRPR/Screen+Shot+2021-04-21+at+8.27.04+AM.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1619033167842-FS2NCJJEBV8ZN4WXT0V1/OTC_Product+drilldown.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618984841927-GN5BL76ENT37WYA5LNGO/Persona_Tool+Pusher.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1619030693084-7AYDWUNI7A9V6ABZ475W/Product+strategy+framework.png Work Product strategy framework https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618871237790-2Q8A19Z38TEM6GJX9H4L/Drill+floor_7+cropped.jpg Work - using data insights to maintain & predict machine health A new product offering for monitoring equipment health on oil drilling ships informs decisions about when maintenance is needed and increases human and machine productivity. https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618974701414-G7N933GZJFIPEUJMQA0X/Ship+ethno_4+images.JPG Work Drill ship field research https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1619027068514-G07BCTUS01342B0VXNA7/Journey+map+detail_use+case+.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1619033895029-5THBJNNR27I7KPP0UJON/OTC+prototype_Asset+health+page.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618974555980-KZU6SSA7VTLC6YBD9AZI/Drill+ship+image_Petrobras.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1619034102745-RAQQXRS4OBD0WJDIMURE/OTC+prototype_Fleet+OV.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618982684287-36IZ13PMHUMU49Q7F92F/Screen+Shot+2021-04-20+at+10.24.33+PM.png Work The Chief Engineer and Oil Company Man negotiate when to perform asset maintenance https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618978856896-B2D5YMTL2P0LY5R0U8TV/Screen+Shot+2021-04-20+at+9.20.48+PM.png Work 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https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618956407898-A3P6EVAUGPW18YIXM3QY/Screen+Shot+2021-04-20+at+3.05.56+PM.png Work UX-guided the program approach https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618980758358-KN0NB2BB1RX8CG0UZVX3/Screen+Shot+2021-04-20+at+9.52.23+PM.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1619039228545-7YZSZ1VM51TKT06A2DD9/OTC+cust+feedback+to+iteration_approach.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1618978825570-HMJRI7T1WU639AJXHMQA/Screen+Shot+2021-04-20+at+9.20.08+PM.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1620350529074-64UN67LMJ1MRLP3HHCYQ/Biz_User+alignement+frmwk.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1620417876785-HZYXOHD3U8PVR4P4ZY8U/5+senses+inspection.png Work The 5 human senses are employed in asset inspection: visual inspection, touching valves, smell for fumes, feel for heat, listen for abnormal sounds. https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1620411710793-DUSKZQGSQ03TYSJI1B38/Mobile+expectations.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1620334099745-TMUGLA5NL3PPE7XIQ25F/Platform+mobile+priorities+frmwk.png Work Platform mobile priorities across remote monitoring & diagnostics, plant operations and field service for users https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1620412979313-XRSP26OKZJ1E7NHIYL3T/Plant+floor+plan.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1620406972863-PV238VQJ64J6O06XQYKG/Plant+biz+goals.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1620337926032-8WEM5968B6QDUA1C2F27/Screen+Shot+2021-05-06+at+2.51.12+PM.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1620337643939-OBH45QNPW1FBQSM3354K/Research+goals.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1620413956439-WH777UPMESOCM46KY6S6/Its+got+to+be+simple_blue+page.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1620348166175-DC3RFI0HLQIAQJV7YA8R/Mobile+data+capture+idea.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1620344668480-5HPEMWJR9CI1IDQ1KQUE/Rounds+keeper+mobile+tool.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1620417840114-AB7LBZ4AZSDF2PR3H3JV/Rounds+keeper+mobile+tool.png Work A mobile data collection tool scans bar codes on assets to record health data https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1620409475761-X81XIG3LOL1RCIPVI63K/Reliable+simple+quote.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1620348499353-N4JDXDB9BRP753112TVO/Push+it+to+me+idea.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1620412035744-0FU3D9CED1AX28AG8LJ7/Insight_blue+page.png Work https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1620324789359-31DWGKE4GPTU1KO4V0GE/Desert+Basin+plant.png Work - Mobile Industrial field worker case study In a joint effort between two business verticals; Asset Performance Management and the Technology Platform Group, research was conducted to identify opportunities for extending their capabilities into a mobile channel, initially with Power Plants and Manufacturing and eventually across all industry sectors. https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1620417658739-UQ1XSCZZ36W3X2Y0MNN0/Tying+data+sources_blue+page.png Work 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https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1620420958559-9CSHS1NYJPAL11HQ3G3C/Desert+Basin+plant.png Work https://www.jxmendel.com/gipfel-avenue daily 0.75 2025-04-23 https://images.squarespace-cdn.com/content/v1/56d4a125e707eb7a02e4055f/1456778703932-MRB0MCWXS595MOJCHGJA/65.jpg Gipfel https://images.squarespace-cdn.com/content/v1/56d4a125e707eb7a02e4055f/1456778343214-6EXQ3R8UIDEWLZZQ3UYP/65.jpg Gipfel https://images.squarespace-cdn.com/content/v1/56d4a125e707eb7a02e4055f/1456778401911-NT5IA88VG1GTQ9Q9RLL9/66.jpg Gipfel https://images.squarespace-cdn.com/content/v1/56d4a125e707eb7a02e4055f/1456849773022-QZ1PXXQ7SKUNRLKY766U/67.jpg Gipfel https://www.jxmendel.com/maritime-avenue daily 0.75 2025-04-23 https://images.squarespace-cdn.com/content/v1/56d4a125e707eb7a02e4055f/1456779348146-A78EFLQ51J2PNH2KVHXZ/21.jpg Maritime https://images.squarespace-cdn.com/content/v1/56d4a125e707eb7a02e4055f/1456779394429-1L8Q9N3EW0Y3VI40GCI1/image-asset.jpeg Maritime 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Gebäude https://images.squarespace-cdn.com/content/v1/56d4a125e707eb7a02e4055f/1456851111610-486A5E4H0OE915O3XOHM/54.jpg Gebäude https://images.squarespace-cdn.com/content/v1/56d4a125e707eb7a02e4055f/1456851131188-P0LLWVYC2DCMARUN1W4G/7.jpg Gebäude https://images.squarespace-cdn.com/content/v1/56d4a125e707eb7a02e4055f/1456851177822-POR5JXIXGIJ7IQRVV8K6/53.jpg Gebäude https://www.jxmendel.com/project-2-1 daily 0.75 2021-04-18 https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1523064654010-DQBEUWNJP24JFRM9SJ13/Drill+floor_7+cropped.jpg Industrial Internet_Drillship One Pager - IIOT Brief Case study Identifying a new product offering that reduces equipment failures in oil drilling ships and increases human and machine productivity https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1544665024709-PHC435ORZLSF072A5JPF/New+product+offering+SeaStream.jpg Industrial Internet_Drillship One Pager https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1523064856597-8P537AZBZNU8KS1F7XTN/Drill+floor_7+cropped.jpg Industrial Internet_Drillship One Pager https://www.jxmendel.com/about daily 0.75 2021-11-10 https://www.jxmendel.com/other-case-study-pages daily 0.75 2021-04-16 https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1543801369213-URW7ES81SS8XTBJQCUNB/Endoscopic+Product+Suite+Extension.jpg Other case study pages https://images.squarespace-cdn.com/content/v1/5ac57bc92714e58f5817d2f5/1543128315552-RU0ND62A6MPMIALRECQL/OR+image.jpg Other case study pages - Case studY 1. Endoscopic surgery Product suite extension 2. Mobile payment opportunities Across channel pharmacy experiences for members & staff R3. Driving HMO membership renewal 4. 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